PRIVACY POLICY

Privacy Policy

1. Introduction
Dills Print Shop ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you use our services or visit our website.

2. Data Controller
Dills Print Shop is the data controller responsible for your personal data. For any questions regarding your personal data, please contact us at the details provided on our website.

3. Information We Collect
We may collect and process the following personal data about you:

  • Personal identification information (name, email address, phone number, postal address)

  • Payment and billing information

  • Browsing data such as IP address, browser type, and pages visited on our site

  • Communication data when you contact us for support or queries

4. How We Use Your Data
We use your personal data for the following purposes:

  • To provide, personalise, and improve our services

  • To process payments and send receipts

  • To communicate with you about orders, services, and updates

  • To respond to your enquiries and provide customer support

  • To comply with legal obligations

5. Legal Basis for Processing
Our lawful basis for processing your personal data includes:

  • Performance of a contract with you

  • Compliance with legal obligations

  • Legitimate interests, such as improving our services and maintaining website security

  • Your consent, where applicable

6. Sharing Your Information
We do not sell or rent your personal data. We may share your information with:

  • Service providers who assist in our business operations (e.g., payment processors, IT services)

  • Regulatory bodies as required by law

  • Third parties with your explicit consent

7. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which we collected it, including to satisfy any legal, accounting, or reporting requirements.

8. Your Rights
Under the UK General Data Protection Regulation (UK GDPR), you have the right to:

  • Access your personal data

  • Rectify any inaccurate data

  • Erase your data in certain circumstances

  • Restrict or object to processing

  • Data portability

  • Withdraw consent at any time where processing is based on consent

To exercise these rights, please contact us using the contact details provided.

9. Data Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration.

10. Cookies
Our website uses cookies to enhance user experience. You can manage your cookie preferences through your browser settings. More details are available in our Cookie Policy.

11. International Transfers
If we transfer your personal data outside the UK, we ensure it is protected in a manner consistent with UK GDPR requirements.

12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated effective date.

13. Contact Us
For any questions or concerns about this Privacy Policy, please contact:
Dills Print Shop
Email: info@dillsprintshop.co.uk
Address: [Insert Physical Address]

Effective Date: 16 July 2025